Professional Reel-to-Reel to digital conversion starts from €8.99 per reel with volume discounts up to 40%. Includes free Memory Box with prepaid shipping, professional lab restoration, enhancement option, and complimentary cloud album. Trusted by Warner Bros.
Digitised Reel-to-Reel
Reel-to-reel was the format that captured studio-quality audio at home — used by serious music collectors, amateur musicians, broadcast journalists, and anyone who needed better fidelity than cassettes could deliver. The open reels in your loft might hold concert recordings, family interviews, demo tapes, or radio shows that exist nowhere else. Our studio-grade restoration, trusted by Warner Bros., preserves the full frequency range these tapes were designed to capture.
Order before midday for next-day Memory Box delivery
Digitised Reel-to-Reel
Preserve your Reel-to-Reel before they're lost to sticky shed syndrome and binder migration. Our studio-grade restoration recovers detail you thought was gone forever — and delivers it back to you on any device you own.
Volume discounts applied automatically. The more you convert, the less you pay per item.
| Media Format | Base* | €75+ 10% off | €150+ 15% off | €250+ 20% off | €500+ 25% off | €1000+ 33% off |
|---|---|---|---|---|---|---|
| Audio | ||||||
| Audio Reel (3") (per reel) | €13.49 | €12.14 | €11.47 | €10.79 | €10.12 | €8.99 |
| Audio Reel (5") (per reel) | €22.49 | €20.24 | €19.12 | €17.99 | €16.87 | €14.99 |
| Audio Reel (7") (per reel) | €29.69 | €26.72 | €25.24 | €23.75 | €22.27 | €19.79 |
* Prices include 10% Early Bird discount.
Prices shown are per equivalent item. Exact pricing is calculated based on your specific items using our interactive pricing calculator.
Select your Reel-to-Reel reel and quantities. Volume discounts apply automatically. Free cloud album included with every order.
Select your Reel-to-Reel items for an instant quote.
€14.99 each
Included with your order
€19.99 each
€29.99 each
€19.99 each
• Add €50.00 more to unlock Free Shipping
• Add €75.00 more to unlock 10% discount
No problem! Add all your items when your Memory Box arrives - we'll count them and invoice you accordingly
From your shelf to your screen — we handle everything.
Pack your reels into the Memory Box. We handle 5
Each tape is conditioned (if needed), played on a Studer or Tascam studio deck with manual azimuth alignment, and captured at 24-bit/96kHz lossless quality.
Listen to your reel-to-reel recordings on any device — phone, laptop, hi-fi system. WAV for archives, MP3 for sharing.
"My dad was in a rock band in the 1970s and they recorded demos on reel-to-reel. He left behind 12 reels when he passed in 2018. Most had sticky shed and the tape stock was Ampex 456 — exactly the high-risk stock you mention. EachMoment conditioned every reel and captured all of them at 24-bit. We're now distributing copies to the surviving band members. They thought the recordings were lost forever."
— Michael R, verified customer
✨ Only pay for the reel you send to us — and get a full refund for any that turn out to be blank or unplayable.
€10 refundable deposit. Free shipping. Next-day delivery.
Reel-to-reel audio tape uses the same fundamental chemistry as VHS — iron-oxide particles bonded to a polyester base with a polyurethane binder. So it suffers the same problem: binder hydrolysis. Over decades, the binder absorbs moisture and breaks down, causing the oxide layer to become sticky. The result on reel-to-reel is more dramatic than on VHS because the tape is in direct contact with the playback head, the capstan, and the pinch roller — and any of these can be damaged by a sticky tape.
The most common failure mode is "sticky shed syndrome" — the same problem we describe in our VHS guide, but with audio consequences instead of video. A sticky reel-to-reel tape will squeal when played, leave brown oxide residue on the head, and progressively shed material with each playback. Recordings made on Ampex 456 tape (the dominant studio tape stock from 1975 to 1992) are particularly affected — entire generations of master recordings from rock bands, classical orchestras, and broadcast archives are at risk.
The second problem is binder migration. Some reel-to-reel tapes (particularly from Scotch/3M in the 1970s) had a binder formulation that migrated through the tape pack over time, causing the layers to stick together. Tapes that were left wound on the reel for decades can become a solid block of stuck-together tape that cannot be unwound without destroying the recording.
The third problem is the tape stock itself. Some pre-1970s reel-to-reel tapes were made with paper or acetate base materials that have aged badly — paper crumbles, acetate develops vinegar syndrome. These older tapes need extra care during playback.
The fourth problem is playback equipment. Studio-grade reel-to-reel decks like the Studer A810 and the Tascam BR-20 stopped being made in the 1990s and are now expensive collector items. A working studio deck in 2026 sells for £2,000-8,000. Most digitisation services don't have one.
Only pay for items you send. Blank or unplayable items are refunded automatically.
Protect Your Reel-to-Reel Reel NowEquipment: Studer A810 and Tascam BR-20 professional studio reel-to-reel decks (2-track and 4-track), with controlled-temperature sticky shed conditioning chamber and external dolby noise reduction
Reel-to-reel restoration starts with identifying the tape stock and assessing for sticky shed. Tapes from the high-risk era (1975-1992 Ampex 456, Scotch 226, Ampex Grand Master, Quantegy 456) are flagged for sticky shed conditioning before any playback attempt. The conditioning process is the same as the one we use for VHS — controlled temperature and humidity over a measured time period to temporarily stabilise the binder for one safe playback window.
For playback, we use professional studio decks: Studer A810 (the Swiss-made gold standard for reel-to-reel from 1981 onwards), Tascam BR-20 (the Japanese broadcast standard), and Otari MTR-10 (the American professional studio deck). These have wider frequency response, lower noise floors, and better head alignment than any consumer deck ever made.
A critical step is azimuth alignment. The angle of the playback head needs to match the angle that the tape was originally recorded at. Different recording decks had slightly different azimuth angles, and a mismatch causes loss of high-frequency content. Our decks have manual azimuth adjustment that we tune for each tape individually — something most consumer decks can't do at all.
For tapes recorded with Dolby noise reduction (Dolby A, Dolby B, dbx Type 1, dbx Type 2), we use external Dolby decoders to properly restore the original signal. Many digitisation services skip this step entirely, leaving the recording sounding compressed or distorted.
The capture goes to lossless 24-bit WAV at 96 kHz — far higher than CD quality — preserving the full dynamic range of the original recording. The customer can choose to receive WAV (for archival), FLAC (lossless compressed), or MP3 (for sharing) as the output format.
Studer/Tascam/Otari studio playback, sticky shed conditioning, azimuth alignment, Dolby decoding, and 24-bit/96kHz lossless capture are all included as standard. No "studio tape fee" or "Dolby decoding surcharge".
No hidden fees. No surprises. Just exceptional care for your Reel-to-Reel.
The same restoration technology trusted by Warner Bros. Sharpen details, correct colour, and boost resolution from €4.99 per file.
Learn more →Every order includes a private cloud album. View on any device, share with family worldwide. No extra charge, no time limit.
Fully insured, GPS-tracked shipping both ways. The same secure courier trusted for transporting passports nationwide. Zero items lost — ever.
Learn more →Every item is cleaned, repaired, and restored before digitisation. Colour correction, speed adjustment, and audio levelling included at no extra cost.
Follow every step on your personal dashboard. Know exactly where your Reel-to-Reel are — from collection through digitisation to safe return.
Learn more →Not happy with the quality? We'll re-process your files or offer a full refund. Blank reel? We refund those automatically. Zero risk.
The same restoration technology used by Warner Bros. for professional documentaries — now available for your home Reel-to-Reel from just €4.99 per file. AI-powered detail recovery, colour correction, and sharpening that goes far beyond traditional digitisation.
Add AI Enhancement to Your OrderA: Preserving your reel-to-reel tapes with EachMoment is a simple, secure, and streamlined process:
1. Order & Receive Your Memory Box: Use our intuitive online quote tool, select 'Reel-to-Reel tapes', and pay just a £10 deposit to get started. Your free, reinforced Memory Box is promptly dispatched for next-day delivery.
2. Pack Your Reel-to-Reel Tapes Securely: Carefully pack your tapes into the Memory Box, utilising the protective materials provided. No need to pre-clean your tapes; our experts will handle that!
3. Arrange Secure Courier Collection: Schedule a free, secure courier collection easily via our online portal. Your Memory Box is then safely transported to our specialist UK audio lab.
4. Tape Assessment & Invoice (or Refund): Upon arrival at our lab, our expert technicians carefully assess your tapes and issue a clear online invoice for any adjustments or a refund if applicable.
5. Professional Restoration & Digitisation: Following secure payment, your reel-to-reel tapes undergo professional cleaning, restoration, and high-resolution digitisation using broadcast-quality equipment and techniques.
6. Rigorous Quality Control & Digital Preparation: Your newly digitised audio recordings undergo stringent quality checks and are meticulously prepared for your chosen output format (Cloud Album, USB drive, or CD).
7. Secure Return of Originals & Digital Copies: Your original reel-to-reel tapes and your digital copies are securely returned to you via our trusted courier service.
8. Relive & Share Your Treasured Audio: Enjoy and easily share your revitalised audio memories on any digital device!
Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.
A: We expertly convert a wide range of reel-to-reel tape formats to digital. This includes various tape widths such as ¼ inch, and different track configurations including mono, stereo, and quadraphonic. We handle tapes recorded at various speeds (e.g., 3¾, 7½, 15 ips) and equalization settings (NAB, IEC). We also accommodate different reel sizes (3", 5", 7", 10.5"). If you are unsure of your specific tape format, don't worry! Simply send us your tapes securely packaged in our Memory Box, and our experienced specialists will accurately identify each format upon arrival at our lab. We are equipped to handle reel-to-reel tapes in virtually any condition, including tapes that are aged, fragile, or showing signs of minor damage.
A: It's a common occurrence to find more tapes than initially anticipated! Our streamlined process is specifically designed for flexibility to accommodate this:
1. Provide an Initial Estimate & Start: Use our user-friendly online quote tool to provide your best estimate of the number of reel-to-reel tapes you have and pay the £10 deposit to receive your free Memory Box.
2. Pack All Your Reel-to-Reel Tapes: When your Memory Box arrives, simply pack all of your reel-to-reel tapes, even if the quantity exceeds your initial estimate.
3. Precise Assessment at Our Specialist Lab: Our expert technicians will accurately count and thoroughly assess all tapes upon secure arrival at our dedicated lab.
4. Transparent Invoice or Refund Process: We will then send you a clear online invoice for any additional tapes converted or issue a refund if applicable. You only pay for the final, accurately counted number of tapes after we have safely received and professionally assessed them. This ensures you can send all your tapes without needing to overestimate upfront and only pay for the precise number of tapes we successfully convert for you.
A: We provide multiple convenient and versatile options for you to receive your newly digitised reel-to-reel audio, ensuring it is accessible in your preferred format:
1. Complimentary Cloud Album (Included with Every Order):
* Enjoy instant online access to your digitised audio via a secure Cloud Album.
* Effortlessly share your memories with family and friends across the globe.
* Stream your recordings on any device – including smartphones, tablets, computers, and Smart TVs.
* Benefit from secure cloud backup of your precious audio, protecting it against data loss.
2. Premium Crystal USB Drive (Popular Choice):
* Receive your digitised audio on an elegant crystal USB drive, presented in a beautiful gift box.
* This option is ideal for gifting your memories to loved ones or for special occasions.
* Provides high-quality digital files compatible with all modern playback devices.
3. Robust Classic USB Drive (Durable Backup Option):
* Choose a durable steel USB drive for a robust and long-lasting physical backup of your memories.
* Offers reliable long-term storage for your valuable digital audio files.
4. Traditional CD Set (Classic Audio Format):
* Opt for a CD set for playback on any standard CD player or computer, offering compatibility with older audio systems.
* A familiar and user-friendly format, especially for those preferring physical media for audio playback.
* Includes custom CD labeling for easy identification of your recordings.
Many of our customers choose a combination of these options, such as utilising the Cloud Album for immediate sharing and selecting a Premium USB drive for secure safekeeping and thoughtful gifting.
A: The safety and security of your reel-to-reel tapes are our absolute top priority. We have implemented a robust, multi-layered security system to ensure their complete protection:
1. Secure Memory Box Transport System:
* Our proprietary Memory Box is engineered to be crush-proof, providing maximum protection for your tapes against physical damage during transit.
* We are proud to maintain a perfect track record of zero orders damaged in transit since implementing our Memory Box system.
2. Premium, Tracked Courier Service:
* We partner with a premium division of a national courier service, renowned for handling highly sensitive materials, including examination papers and passports.
* Benefit from real-time tracking of your Memory Box from collection at your doorstep to secure return delivery.
* We have an impeccable history of zero lost items since the inception of our secure courier service.
3. State-of-the-Art Lab Security & Handling Protocols:
* Upon arrival at our specialist lab, each reel-to-reel tape is assigned a unique QR code for meticulous tracking throughout the digitisation process.
* Our lab facility is under 24/7 monitoring and is climate-controlled to ensure optimal storage conditions for your tapes.
* All tapes are handled exclusively by our professionally trained technicians, adhering to strict security protocols.
* We conduct regular maintenance and calibration of our digitisation equipment to guarantee the safe handling of your delicate media.
We are proud to state that we have never lost or damaged a single customer's reel-to-reel tape order. Your cherished audio memories are in the safest possible hands with EachMoment.
A: It is perfectly understandable if you are unsure about the exact content on all of your older reel-to-reel tapes! Here is our straightforward and customer-friendly approach to this situation:
1. Full Refund for Blank Tapes: If, upon assessment at our lab, a reel-to-reel tape is found to be completely blank, you will automatically receive a full refund for the digitisation cost of that particular tape.
2. We Professionally Digitise All Recoverable Audio: If there is any recoverable audio present on a tape, we will proceed to professionally digitise it, regardless of:
* The length of the recorded audio (even very short clips or segments).
* Whether the content is unlabeled or of unknown origin.
* If there are mixed recordings or multiple events captured on a single tape.
Many of our customers have been delighted to rediscover long-forgotten family moments and precious audio memories that they were not even aware were still preserved on their old reel-to-reel tapes. Our professional restoration process can even reveal details and improve clarity that were not easily discernible when originally listening to the tapes on standard reel-to-reel playback equipment!
A: Yes, absolutely! We specialise in the professional restoration of aged and damaged reel-to-reel tapes, including those affected by mould. Here is a summary of the types of damage we can typically address:
Reel-to-reel tapes exhibiting audio quality degradation, such as fading or distortion.
* Tapes that are physically damaged, such as tears, creases, or splices.
* Reel-to-reel tapes that have become brittle or sticky over time (sticky-shed syndrome).
* Tapes contaminated with surface dirt, dust, or mould accumulation.
* Reel-to-reel tapes that have been previously spliced or repaired.
* Tapes that have sustained water damage.
* Reel-to-reel tapes showing signs of mould contamination (in the majority of cases).
Our Comprehensive Restoration Process:
1. Detailed Expert Assessment: Each reel-to-reel tape is meticulously evaluated by our experienced media specialists to determine the extent and nature of any damage.
2. Professional Cleaning & Restoration Techniques: We utilise broadcast-quality reel-to-reel decks, including Studer A820 and Nakamichi Dragon, and commercial-grade equipment. Tapes undergo physical cleaning to carefully remove dust, surface mould, and contaminants, significantly enhancing both the tape integrity and the quality of the analogue audio signal. We also address common issues such as 'sticky shed syndrome' if present in older tapes.
3. Archive-Grade Restoration Technology: We employ specialised, archive-grade cleaning and restoration technologies and solutions to maximise the recovery of your valuable audio content, including demagnetisation and re-tensioning if needed.
4. Necessary Physical Repairs: Our technicians perform any necessary physical repairs, such as re-splicing broken tapes or addressing tape stiffness issues to ensure smooth playback during digitisation.
5. High-Quality Digitisation & Stringent Quality Checks: Following the restoration process, tapes are digitised with meticulous attention to detail, and the resulting digital files undergo rigorous quality control checks to ensure optimal results.
No Additional Restoration Charges: All basic restoration procedures are included within our standard reel-to-reel to digital conversion pricing. In the rare event that a reel-to-reel tape is deemed beyond successful recovery (this occurs in less than 1% of cases), you will receive a full refund for that tape. We strongly advise that the sooner you choose to digitise your reel-to-reel tapes, the higher the likelihood of successful preservation and restoration of your precious audio memories!
A: We offer two distinct processing options for reel-to-reel digitisation to cater to varying customer needs:
1. Standard Processing Service:
* The typical turnaround time for our standard processing service is approximately 3-4 weeks from the date your Memory Box securely arrives at our digitisation lab.
* This timeframe encompasses thorough tape inspection, professional cleaning and restoration, high-quality frame-by-frame digitisation, and comprehensive quality control procedures.
* Each individual reel-to-reel tape receives dedicated attention and meticulous handling throughout the entire process to ensure the highest quality results.
2. Expedited Rush Processing Service (Optional):
* For customers requiring faster turnaround, we offer an optional Rush Processing service, which expedites the completion of your order to within 1-2 weeks.
* Despite the faster processing time, our Rush Processing service maintains the same high standards of restoration and digitisation quality as our standard service.
* Rush Processing is ideally suited for urgent needs, such as upcoming special occasions or time-sensitive projects.
The overall processing time can vary depending on several factors, including:
* The total number of reel-to-reel tapes included in your order.
* The general condition of the tapes (tapes requiring more extensive restoration work may take slightly longer).
* Our current lab workload and processing queue.
Please refer to our online quote tool for rush processing times and options.
A: Yes! We make it exceptionally easy for you to listen to your newly digitised reel-to-reel audio on virtually any modern sound system:
Smart Audio System Playback Options:
* Direct Cloud Album Streaming: Access and stream your audio directly from your complimentary Cloud Album app on compatible smart speakers and audio systems for convenient listening.
* Simple USB Drive Playback: For maximum ease of use, simply plug in your USB drive (either Premium Crystal or Classic Steel) into your sound system's USB port. Then, use your system's built-in media player to effortlessly browse and listen to your digitised audio files.
Options for Standard (Non-Smart) Audio Systems:
* Auxiliary Input Connection via External Device: Connect any device with an auxiliary output, such as a laptop, desktop computer, or dedicated media player, to your standard audio system using an auxiliary cable (3.5mm jack). You can then play your digital audio files from the connected device.
* CD Playback using CD Player: If you choose to receive your digitised audio on CD, simply use your CD set in any standard CD player that is connected to your home sound system for familiar and straightforward playback.
Many families and individuals greatly enjoy gathering together to listen to their newly digitised audio memories on their home sound systems, reliving those special moments in a comfortable and shared listening environment. Modern audio equipment will reproduce your digitised reel-to-reel audio with significantly enhanced clarity and fidelity compared to the original tape playback!
A: Our comprehensive '3-way secure courier' service is designed to provide complete peace of mind and maximum convenience throughout your reel-to-reel digitisation order. It meticulously covers three essential stages of the process:
1. Secure Memory Box Delivery to Your Address: We securely deliver your complimentary, specially engineered Memory Box directly to your home address, ready for you to carefully and safely pack your reel-to-reel tapes at your own pace.
2. Reliable Memory Box Collection from Your Location: Once you have packed your tapes, our secure courier service will collect your filled Memory Box directly from your doorstep at a pre-arranged time, ensuring safe and tracked transportation to our specialist digitisation lab.
3. Guaranteed Return Delivery to Your Doorstep: After the digitisation process is complete, we securely return your original reel-to-reel tapes, along with your chosen digital copies (whether on USB drive, CD set, or access to your Cloud Album), back to your address via the same trusted and tracked courier service.
This all-inclusive, 3-way service guarantees the safe, secure, and fully tracked transportation of your precious memories throughout the entire reel-to-reel to digital conversion journey, from your home and back again.
A: Yes, absolutely! Our premium 3-way secure courier service is indeed provided completely free of charge to all reel-to-reel digitisation orders where the total digitisation service spend is £50.00 or greater. For smaller orders with a total digitisation spend below £50.00, a nominal charge applies to cover the comprehensive 3-way secure courier service. Please refer to our online quote tool for current pricing. This means that the vast majority of our customers benefit from completely free, secure, and highly convenient collection and return delivery of their valuable reel-to-reel tapes, making the entire process as seamless and cost-effective as possible.
A: Our optional Rush Processing service is available for customers who require their reel-to-reel tapes to be digitised more quickly than our standard processing timeframe. Please refer to our online quote tool for detailed pricing information regarding Rush Processing fees, as these are structured on a tiered basis related to your total order spend. You can easily view the Rush Processing options and associated fees when placing your order through our website's quote tool, providing transparent and up-to-date pricing.
A: Yes, we are pleased to offer generous bulk discounts for larger reel-to-reel tape digitisation orders. We believe in rewarding our customers who entrust us with larger collections of audio memories, and the more tapes you choose to convert, the more you will save overall! Please refer to our online quote tool for detailed information on our tiered discount structure, which is automatically applied as you add more reel-to-reel tapes to your order. You can easily view the discount percentages and total savings within the quote tool as you build your order.
A: Our Free Memory Box is thoughtfully designed to be your complete, all-in-one solution for safely and securely sending us your reel-to-reel tapes for digitisation. It includes all of the following essential components:
* Robust Crush-Proof Box: A highly durable, reinforced cardboard box specifically engineered to provide maximum protection for your delicate reel-to-reel tapes during transit, minimising any risk of physical damage.
* Comprehensive Welcome Guide: A clear, step-by-step instruction guide is included, providing you with easy-to-follow directions on how to properly pack your reel-to-reel tapes and how to conveniently arrange the free courier collection.
* Pre-Paid Return Shipping Label: A pre-addressed and pre-paid return shipping label is included within the Memory Box, ensuring hassle-free and cost-free return shipping of your original reel-to-reel tapes and your newly digitised media back to you after processing.
* Tape Identification Stickers & 'Name-It Sheet': We provide helpful tape identification stickers and a 'Name-It Sheet' to assist you in organising and labelling your reel-to-reel tapes. This enables us to create personalised digital file titles for your audio, making it easier for you to locate and share specific recordings once digitised.
The Memory Box itself is delivered to you completely free of charge (secured with just a £10 deposit to initiate your order) and is meticulously designed to offer maximum convenience and superior protection for your precious reel-to-reel audio memories throughout the shipping and digitisation process.
A: Our typical standard processing turnaround time for reel-to-reel digitisation is generally 3-4 weeks, calculated from the date your Memory Box securely arrives at our dedicated digitisation lab. This carefully considered timeframe allows us to perform a comprehensive range of essential services to the highest standards, including: thorough initial inspection of each tape, professional cleaning and restoration procedures, high-quality digitisation using broadcast-grade equipment, stringent multi-stage quality control checks, and secure, tracked return shipping of your original reel-to-reel tapes along with your chosen digital media. We are firmly committed to consistently delivering the highest possible quality results for every customer and take the necessary time and meticulous care to ensure your cherished audio memories are preserved to the absolute best possible standard.
A: Yes, absolutely! We provide real-time, comprehensive tracking for your reel-to-reel digitisation order from start to finish. As soon as your Memory Box is securely collected by our courier partner, you will automatically receive a unique order tracking link directly via email. This dedicated tracking link enables you to monitor your tapes' journey and progress every step of the way – from initial arrival at our specialist lab, through each stage of the digitisation process, right through to final dispatch and secure delivery back to your address. You can conveniently check the real-time status of your order at any time online, 24/7, or alternatively, you can contact our friendly customer support team for any assistance or updates you may require.
A: We employ multiple robust layers of security and stringent protocols to comprehensively protect your irreplaceable reel-to-reel audio memories and ensure the complete privacy of your digital data throughout the entire digitisation process:
* Robust Physical Security Measures:
* Utilisation of our proprietary crush-proof Memory Box for the safest possible tape transport.
* Partnering with a highly reputable and secure courier service, also trusted for transporting passports and sensitive examination papers.
* Maintaining restricted physical access and implementing 24/7 comprehensive monitoring at our secure digitisation lab facility.
* Enterprise-Grade Digital Data Security:
* Employing secure, enterprise-grade digital storage infrastructure with multiple redundant data backups to prevent any data loss.
* Utilising industry-leading, military-grade encryption protocols for all Cloud Album storage and digital file transfers, ensuring your data remains completely private and protected.
* Meticulous Chain of Custody Tracking:
* Assigning a unique QR code identifier to each individual reel-to-reel tape upon arrival at our lab for precise, granular tracking throughout the entire digitisation workflow.
* Implementing continuous, real-time monitoring of each tape's location and processing stage within our secure tracking system.
We have a long-established and proven track record of never losing or damaging a single customer's order and are fully committed to ensuring your cherished memories are always handled with the utmost care and kept completely safe and secure with EachMoment.
A: Our policy regarding blank or unplayable reel-to-reel tapes is designed to be entirely customer-friendly and transparent:
* Full Refunds for Blank Reel-to-Reel Tapes: If, upon thorough assessment at our digitisation lab, a reel-to-reel tape is definitively found to be completely blank and containing no recorded content, you will automatically receive a full refund for the digitisation cost of that specific tape. This refund is processed automatically and without any need for you to request it.
* Refunds for Unplayable Reel-to-Reel Tapes (Rare Cases): In the extremely rare instance (less than 1% of all cases) that a reel-to-reel tape is found to be severely damaged and unfortunately unplayable despite our best professional restoration efforts, we will also issue a full refund for the digitisation cost associated with that particular unplayable tape. In such rare cases, we will always proactively contact you to fully discuss the situation and explain the circumstances before processing any refunds for unplayable tapes, ensuring complete transparency and open communication.
We are committed to maintaining complete transparency and fairness in our pricing, ensuring you only ever pay for successfully digitised and valuable content.
A: Currently, our standard reel-to-reel to digital conversion service, which includes the complimentary Memory Box and the 3-way secure courier service, is primarily offered to customers residing within the United Kingdom. For international customers located outside of the UK who are interested in utilising our professional reel-to-reel to digital conversion services, we kindly request that you contact our dedicated customer support team directly. You can reach us via email at hello@eachmoment.co.uk or by phone on 01603 361 584. Our team will be happy to discuss potential service options that may be available for international orders and provide you with detailed information regarding any associated international shipping costs or logistical considerations for preserving your reel-to-reel audio memories with EachMoment.
A: Yes, absolutely, it is very easy to order additional copies of your newly digitised reel-to-reel audio on either USB drives or CD sets. Ordering extra copies is a popular option for many of our customers for a variety of reasons, including: conveniently sharing your precious memories with multiple family members and friends, creating readily accessible backup copies of your digital audio files for added security, or for gifting purposes, allowing you to thoughtfully share your family history with loved ones. You can easily specify the number of extra copies you require during the initial online ordering process, directly within our quote tool. Alternatively, if you decide you would like additional copies after your initial order is already complete, you can simply contact our customer support team, and we will be happy to assist you in adding more copies to your order. We offer both our Premium Crystal USB drive and Classic Steel USB drive options for extra USB copies, as well as additional CD sets, providing you with flexible choices to suit your specific needs and preferences.
A: We accept a wide and comprehensive range of payment methods to ensure maximum convenience and flexibility for our valued customers:
* All Major Credit and Debit Cards: We securely accept payments from all major credit and debit card providers, including Visa, Mastercard, and American Express.
* Secure Online Payments via Website Checkout: All online payments are processed securely via our website's encrypted and protected checkout system, ensuring your financial information is always kept safe and confidential.
* Bank Transfers: We can also accommodate direct bank transfers for larger orders or customer preference. Please contact our customer support team to arrange a bank transfer payment.
To initiate your reel-to-reel to digital conversion order and receive your complimentary Memory Box, you only need to pay a small £10 deposit upfront. The remaining balance for your order is invoiced conveniently online after we have securely received and professionally assessed your reel-to-reel tapes at our digitisation lab. We are committed to providing a secure, straightforward, and user-friendly payment process for every customer.
A: Yes, EachMoment is exceptionally well-equipped and fully prepared to efficiently handle reel-to-reel digitisation orders of all sizes, including large and bulk orders containing hundreds or even thousands of tapes. We routinely work with families who have extensive home audio archives, as well as organisations, businesses, and archives with substantial collections of reel-to-reel tapes requiring professional digitisation. Our entire infrastructure, including our proprietary Memory Box system, our robust secure courier network, and our dedicated, high-capacity digitisation lab facilities, is specifically designed to efficiently process high volumes of media while maintaining the highest standards of quality and security. For reel-to-reel digitisation orders exceeding 50 tapes, we also provide dedicated project managers to ensure seamless handling, streamlined communication, and consistently smooth processing throughout the entire project. Furthermore, we offer attractive and scalable bulk discounts for larger orders, making it even more cost-effective and efficient to digitise your entire reel-to-reel tape collection with EachMoment.
A: We are wholeheartedly committed to ensuring your complete satisfaction with our reel-to-reel digitisation service. To demonstrate this commitment, we offer a comprehensive 100% satisfaction guarantee on all reel-to-reel to digital conversion orders. If, for any reason whatsoever, you are not fully delighted and satisfied with the quality of your professionally restored and digitised reel-to-reel tapes, we sincerely encourage you to contact our dedicated customer support team as soon as possible. We will take every step within our power to thoroughly understand and address your specific concerns and diligently resolve any issues you may have encountered. This may include options such as re-digitising your reel-to-reel tapes using alternative equipment or settings, providing your digital audio in alternative output formats, or applying further post-processing enhancements to your digital files. If, after working closely with you to address your concerns, we are ultimately unable to resolve the matter to your complete satisfaction, we will, without hesitation, offer a full refund for your entire reel-to-reel digitisation order. Your happiness as a customer and the successful preservation of your precious memories are always our absolute top priorities at EachMoment.
A: Our friendly, knowledgeable, and highly responsive customer support team is readily available and eager to assist you with any questions, queries, or concerns you may have regarding reel-to-reel to digital conversion services. You can easily reach us through any of the following convenient channels:
* Direct Phone Line: Call us directly at [01603 361 584](tel:01603 361 584) to speak directly with a helpful customer service representative during our business hours.
* Email Support: Send us an email outlining your questions or concerns to hello@eachmoment.co.uk, and our team will ensure you receive a prompt and detailed response, typically within 24 hours.
* Website Contact Form: Visit our website's dedicated 'Contact Us' page at any time and simply fill out the online contact form with your inquiry. We are committed to responding to all contact form submissions within one business day.
* Live Chat: Connect instantly with a support agent via our website's live chat feature for immediate answers to your questions.
We are here to provide you with comprehensive support, clear guidance, and expert assistance throughout your entire reel-to-reel digitisation journey with EachMoment, from your initial inquiry through to the successful preservation of your cherished memories.
A: At EachMoment, we are committed to utilising only industry-leading, broadcast-quality equipment for all reel-to-reel to digital conversion processes. This unwavering commitment to professional-grade technology is essential to ensure the absolute highest possible fidelity, accuracy, and long-term preservation of your precious audio memories. Our key equipment components include:
* Professional Broadcast-Grade Reel-to-Reel Decks: We exclusively employ top-tier, broadcast-standard reel-to-reel decks, including meticulously calibrated Studer A820 and Nakamichi Dragon systems, regularly serviced to ensure optimal performance. These decks are specifically engineered for professional audio playback and critical archival applications. They offer demonstrably superior signal processing capabilities, exceptional playback stability, and significantly reduced electronic noise levels compared to standard consumer-grade equipment. Key features include adjustable playback heads for azimuth and zenith, ensuring optimal tape alignment and signal retrieval for various tape formats and conditions.
* High-Resolution Analogue-to-Digital (A/D) Converters: We utilise only professional-grade A/D converters from Benchmark and Lavry, renowned for their exceptional transparency and accuracy in capturing analogue audio signals and converting them into pristine digital formats. These specialised converters are carefully selected for their exceptionally high bit-depth (24-bit or higher) and ultra-precise sampling rates (up to 192kHz or higher). This ensures the most accurate and detailed capture of the original audio information contained on your reel-to-reel tapes, effectively minimising any potential loss of audio quality or subtle nuances during the critical conversion process and faithfully preserving the full dynamic range and frequency response of your original recordings.
* Precision Playback Calibration & Monitoring: Our advanced digitisation process includes meticulous calibration of playback equipment before each transfer session, using calibrated test tapes and precision alignment tools. This ensures accurate tape speed, proper head alignment, and optimal playback levels are maintained throughout the digitisation process. We also employ real-time audio monitoring with high-resolution studio monitors and professional audio analysis software to critically assess the audio signal during transfer, allowing our technicians to identify and address any potential issues immediately, ensuring the highest possible audio fidelity in the final digital output.
* Industry-Standard Digital Audio Workstations (DAWs) & Restoration Software: We utilise industry-standard Digital Audio Workstations (DAWs) such as Pro Tools and Logic Pro, coupled with specialised audio restoration software from Cedar Audio and iZotope RX. These powerful software suites enable our expert technicians to precisely fine-tune the audio quality of your newly digitised recordings. Using these tools, we can effectively reduce unwanted noise (such as tape hiss and hum), remove clicks and pops, correct frequency imbalances, and enhance the overall clarity and sonic characteristics of your digitised reel-to-reel audio to closely match the intended sound and fidelity of the original recordings, ensuring a sonically stunning and faithful preservation of your cherished audio memories.
Digitised in our UK lab
Every item is restored and digitised by our in-house team — not outsourced. Over 500,000 items processed since 2018. Trusted by Warner Bros., Radiohead, and WIRED.
Last updated:
Order your Memory Box today to lock in our current sale prices plus an extra 10% Early-Bird discount on your Reel-to-Reel digitisation.
Simply return your box within 28 days to claim your stacked savings.
From video tapes to glass negatives — we restore and digitise every analogue media format. Free Memory Box. Insured shipping. Trusted by Warner Bros.
