Shipping Policy

Last updated: 16 July 2026

Sending & Return of Your Source Media

EachMoment is not liable for any damage or loss of your media during transit to us or from us. We offer the use of our DPD, DHL, Royal Mail and GLS tracked returns services so you can send your Memory Box to us at our expense from a drop off point. We use a range of signed for and tracked services to return your physical storage media.

By shipping any media to EachMoment, you acknowledge that EachMoment is not responsible for late, lost, damaged or misdirected mail. EachMoment provides the service of media preservation. EachMoment does not provide services related to shipment of your media to or from our premises. For this reason, any services purchased from EachMoment are made pursuant to a shipment contract. This means that the risk of loss for your media passes to EachMoment only when it arrives at our premises.